Privacy Policy

bet399 ("we", "us", "our", or "the Platform") operates the online sports betting and casino platform accessible at bet399.im. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data provided by or collected from users ("you" or "the User") of the bet399 platform.

By registering an account on bet399 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Policy should be read in conjunction with the bet399 Terms & Conditions.

bet399 serves an English-speaking Pakistani user base and recognises the significance of data privacy to our users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and beyond. We are committed to maintaining the trust of every user who entrusts us with their personal information.

bet399 collects personal data through multiple touchpoints during the account lifecycle. The categories of data we collect include:

2.1 Registration Data

• Full legal name as it appears on your national identity document.
• Date of birth (used for age verification – you must be 18 or over).
• Email address and Pakistani mobile number (+92 format).
• Password (stored as a one-way cryptographic hash – never in plain text).
• Residential address (required for enhanced KYC verification).

2.2 Identity Verification (KYC) Data

• Copy of Pakistani CNIC (front and back), valid Passport, or other government-issued identity document.
• Proof of address documents where required by applicable compliance standards.
• Payment method verification (e.g., screenshot of JazzCash or Easypaisa account).
• Selfie or live photo for liveness verification where requested.

2.3 Transactional Data

• Deposit and withdrawal records, including payment method, amount in PKR, timestamps, and status.
• Betting and wagering history, including markets, stake amounts, odds accepted, and settlement outcomes.
• Bonus and promotional activity records.

2.4 Technical and Usage Data

• IP addresses, device identifiers, browser type and version, operating system.
• Session data including login timestamps, pages visited, features accessed, and session duration.
• Geolocation data at the IP level (not precise GPS location).
• Data collected via cookies and similar tracking technologies (see Section 6).

2.5 Communications Data

• Records of customer support interactions, including chat transcripts and email correspondence.
• Complaints and dispute records.
• Responses to surveys or feedback requests where voluntarily submitted.

bet399 uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your bet399 account; processing login requests; and enabling account recovery.
• Service Delivery: Processing deposits and withdrawals in PKR; providing access to sports betting markets (including PSL, cricket, football, UFC, and boxing); operating live casino tables and slots.
• Identity Verification & Compliance: Conducting KYC checks as required by applicable anti-money laundering (AML) and responsible gaming obligations.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, account takeover attempts, and money laundering.
• Responsible Gaming: Monitoring betting patterns to identify potential problem gambling indicators and administering self-exclusion, deposit limit, and loss limit controls.
• Customer Support: Responding to queries, resolving complaints, and communicating account-related notifications.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve platform performance, user experience, and content relevance.
• Marketing Communications: Sending promotional offers and updates where you have opted in. You may opt out at any time via account settings or by contacting support.

bet399 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the bet399 Terms & Conditions, including account administration, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable AML regulations, KYC requirements, responsible gaming obligations, and lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing for fraud prevention, platform security, and improvement of services, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent. Consent may be withdrawn at any time.

bet399 does not sell, rent, or disclose your personal data to third parties for their independent marketing purposes. We may share your data with the following categories of recipients in the following circumstances:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive transactional data necessary to process deposits and withdrawals. These processors operate under their own privacy policies and applicable financial regulations.
• KYC & Identity Verification Providers: Third-party verification service providers may process identity document data on our behalf solely for compliance purposes, under contractual data processing agreements.
• Game Content Providers: Casino and slot game providers (such as Evolution Gaming, Pragmatic Play, and PG Soft) receive session and game transaction data necessary to operate games and calculate outcomes.
• Regulatory & Law Enforcement Authorities: We will disclose data to competent authorities where required by applicable law, court order, or legitimate regulatory request.
• Fraud Prevention Networks: Anonymised or pseudonymised risk signals may be shared with industry fraud prevention services.

All third-party recipients with whom bet399 shares personal data are required to implement appropriate data security measures and to process data only for the specified purposes.

bet399 uses cookies and similar client-side technologies to provide, secure, and improve the Platform. The categories of cookies we use are:

• Essential Cookies: Required for login session management, security token validation, and core Platform functionality. These cannot be disabled without impairing Platform operation.
• Analytics Cookies: Collect anonymised data about how users navigate the Platform to help us identify performance issues and improve user experience.
• Fraud Prevention Cookies: Device fingerprinting and behavioural analytics used to detect suspicious login attempts and prevent account takeover.
• Preference Cookies: Store user interface preferences such as language settings and responsible gaming tool configurations.

You can manage cookie preferences through your browser settings. Blocking essential cookies will impair your ability to log in and use the Platform. For Pakistani users accessing bet399 on Android via Chrome or on iOS via Safari, browser-level cookie controls are accessible via the browser's privacy settings menu.

bet399 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention obligations:

• Account Data: Retained for the duration of the account and for a minimum period after account closure as required by applicable AML and gaming compliance regulations.
• KYC & Identity Documents: Retained for the period mandated by applicable regulatory requirements from the date of collection. After this period, documents are securely destroyed.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction in accordance with standard financial compliance requirements.
• Customer Support Records: Retained for a reasonable period following resolution of the relevant interaction, for quality assurance and dispute evidence purposes.
• Technical Logs: Server and access logs retained for a limited period for security monitoring and fraud detection, after which they are automatically deleted or anonymised.

bet399 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or device and the bet399 servers.
• Encryption of sensitive stored data including payment information and identity documents.
• Password hashing using industry-standard cryptographic algorithms – bet399 never stores passwords in plain text.
• Role-based access controls restricting employee access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments of the Platform infrastructure.
• Multi-factor authentication options for user accounts to prevent unauthorised access.

Despite these measures, no data transmission or storage system can be guaranteed to be 100% secure. If you suspect that your bet399 account has been compromised, contact support immediately and change your password. bet399 will notify affected users in the event of a data breach that poses a material risk to their rights and interests, in accordance with applicable notification obligations.

Subject to applicable law, you have the following rights regarding your personal data held by bet399:

• Right of Access: You may request a copy of the personal data bet399 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, subject to our legal retention obligations and the necessity of the data for ongoing AML compliance.
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances.
• Right to Data Portability: Where technically feasible and legally applicable, you may request your data in a structured, commonly used format.
• Right to Object: You may object to processing of your data for direct marketing purposes at any time. Marketing opt-out is also available directly in your account settings.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

The bet399 platform is strictly restricted to adults aged 18 years and above. bet399 does not knowingly collect or process personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. Any funds associated with an underage account will be frozen pending investigation.

Parents and guardians who believe a minor may have created a bet399 account should contact our support team immediately. bet399 employs age verification controls during registration to prevent underage access, and reserves the right to request documentary proof of age at any stage of the account lifecycle.

The bet399 platform and its supporting infrastructure may involve the processing or storage of personal data outside of Pakistan, including in jurisdictions where the Platform's servers and third-party service providers are based. By using bet399, you acknowledge that your personal data may be transferred to and processed in these locations.

Where personal data is transferred internationally, bet399 takes appropriate steps to ensure that such transfers are conducted under adequate safeguards, including contractual data processing agreements that impose equivalent data protection obligations on the recipient.

bet399 reserves the right to update or amend this Privacy Policy from time to time. The effective date at the top of this page will reflect the date of the most recent revision. Where amendments are material, we will endeavour to notify registered users via email or via a prominent notice on the Platform. Continued use of bet399 following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms.

We recommend that you review this Privacy Policy periodically to stay informed of how bet399 protects your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by bet399, please contact our support team. All privacy-related requests will be acknowledged within a reasonable timeframe and handled in accordance with applicable data protection obligations.

For responsible gaming support and self-exclusion requests, visit our Responsible Gaming page. For the legal terms governing your use of the Platform, see the Terms & Conditions.